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1. Guarantee & Warranty

Egifts2u chooses products to sell based on their excellent designs and proven reliability. So the quality is guaranteed.We check all of your orders during the packing stage to make sure that the right accessories are included.

We have a QC team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.

All our products are covered by a 14-day return and 30-day for exchange policy. Please contact us to confirm the problems within the lead time if you have problems with your order.

Address for return will be provided after you contact us to get the return merchandise authorization

2. Return Policy

- 14 Days Refund or Exchange Policy
- After-Sales Maintenance Service

We will try our best to make sure the products shipped to our customers are in good quality.

1) Return& Refund

--Products with quality problem in 14 days (from the date products were received) can be returned and refund.

--Customer needs to send the products back to the designated returning address which will be provided to you by email. A full refund will be proceeded after receiving the returned package.

 --Color aberration is existed due to the color effect by the PC monitor and lighting condition. The quality problem is not included with color aberration.

--Quality problem can be defined as obvious quality defects, not following the customization requirement of customer and size deviation from the original size criteria as well as required measurements.

--For the dispute on size deviation, please take some photographs on the merchandise by laying it on the ground and place a tape-measure to measure out the problem. Customer shall submit the photographs to support@egifts2u.com and Egifts2u may have the designated personnel to take the dispute and a reply will be offered within 24 hours.

--We made the items by strictly follow with the style and the material displayed on the site, all requests for returns such as not like the picture I ordered, dissatisfy about the quality and not the material I like etc, are not accepted.

--In case of your not satisfied about the product received from us, please contact our customer service as soon as possible. For maintain your own interests, we don't accept the returning of the goods you are not satisfied without a Return Authorization. We are neither responsible for the refund nor take over your dispute on the product after your return the goods without the Return Authorization and caused the package missing during the return.

2) Return & Exchange

All exchanges must be addressed within 14 days of receiving products. In order to make an exchange, all watches must be in original, unworn, dead stock condition, with original packing or you will not qualify for an exchange. Exchanges can only be made if the products were factory defects and/or it was a result of our mistakes.

Unacceptable reasons for exchange are customer chose wrong size/wrong color/wrong style/customer decides no longer wants.

Egifts2u.com reserves the right to apply this charge to any exchange! We will not accept returns if we sent you the correct products but you can exchange it for the one you want.

Read our policy and make sure you select the correct product, color and size and ask any question about the products before you purchase! You can send emails at support@Egifts2u.com

3. After-Sales Maintenance Service will be specified in each product.Not all products have this service, but for some items such as watches, necklace, electronic. They do not apply to category such as clothes, shoe.

4) Instructions for Returning Goods

Before returning goods, please contact us first to discuss the issues you are having. In over 90% of cases we are able to sort out the problem, without you having to send anything back.

If there are irremediable defects with the goods, you can return them back exchange under our 14 Days Refund / 30 Days Exchange warranty.
Please email your order number to egifts2u@gmail.com, our Customer Service Department will offer you our return code and return address, also some important instructions.

The returned order number should be displayed on the outside of the box you are returning to Egifts2u.

Generally we advise you to return faulty goods by Post Office rather than couriers like DHL, UPS, these couriers are much expensive than Post Office.
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